Centenary Bank in Malawi Warns Customers of Fraudulent Impersonation

Centenary Bank in Malawi has issued a warning to its customers about a surge in fraudulent activities involving individuals impersonating bank staff. These fraudsters are utilizing platforms such as WhatsApp, phone calls, and emails to solicit cash and sensitive information from unsuspecting customers.

The bank's Head of Risk, Sylvester Chalira, highlighted that these fraudsters are creating WhatsApp groups and requesting cash under the guise of processing fees for loans. He emphasized the importance of vigilance among customers to protect their personal and financial information.

Chalira stated, *'Centenary Bank has recently become aware of fraudulent activities involving individuals impersonating Centenary Bank employees; these fraudsters are creating WhatsApp groups requesting cash as processing fees for loans.'* He also advised customers to be cautious when transacting at ATMs, ensuring that no one is observing them entering their PIN.

Customers are urged to keep their Mobile Banking, Internet Banking, Agency Banking, and ATM PINs, as well as passwords, secure and not share them with anyone. Chalira reassured customers that Centenary Bank staff will never ask for their passwords.

This warning highlights the growing threat of cyber fraud and its potential to compromise sensitive customer information. If left unchecked, such fraudulent activities can lead to financial losses and erosion of trust in the banking system.

To combat these fraudulent activities, Centenary Bank has provided a toll-free number, 358, for customers to report any suspicious activity or if they suspect their account has been compromised. This measure aims to enhance customer security and ensure prompt action against potential fraud.

The warning from Centenary Bank underscores the growing threat of cyber fraud and the need for customers to remain vigilant. By safeguarding their personal and financial information, customers can help protect themselves from falling victim to these scams.

Key Takeaways

• Centenary Bank in Malawi warns customers of surge in fraudulent activities.
• Fraudsters impersonate bank staff, using WhatsApp, calls, and emails to solicit cash and info.
• Customers should keep PINs, passwords, and sensitive info secure and not share with anyone.
• Bank staff will never ask for passwords; report suspicious activity to toll-free number 358.
• Vigilance is key to protecting personal and financial info from cyber fraud.